Shipping policy

DOMESTIC SHIPPING POLICY

1. Shipment Processing Time. All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. Items that are on back order will be shipped out as soon as they become available. For shipping and order inquiries please contact us at sal@kowc.shop or call 706-847-0940

2. Shipping Rates & Delivery Estimates. For online orders, shipping charges are free for standard shipping. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous United States.

3. Shipment Confirmation and Order Tracking. You will receive a Shipment Confirmation email once your order has been placed and another email containing your tracking number(s) once the order has shipped. The tracking number will be activated within 24 hours.

4. Signature Requirement. Small parcel orders do not require signature upon delivery. If you would like this option added to your order please contact and be sure to include your order number. If this option is requested, please contact us at sal@kowc.shop or call 706-847-0940 note that an individual must be present at time of delivery to provide the required signature.

5. Customs, Duties, and Taxes. KOW is not responsible for any customs clearance charges, duties, or taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer (e.g., taxes, tariffs, VAT).

INTERNATIONAL SHIPPING

For online orders, shipping charges for your order will be calculated and displayed in USD at checkout. Estimated delivery dates will be provided once your emailed tracking number has been activated. Expedited delivery is only available within the contiguous United States. 

We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. The buyer is solely responsible for understanding and complying with the import requirements of the destination country.

NO SHIPPING DAYS

KOW observes US national holidays and does not ship on those days.